Refund & Returns Policy

Effective Date: [Add Date]

At PXR Solutions, we aim to ensure customer satisfaction. This Refund & Returns Policy outlines your rights and our procedures for returns, refunds, and exchanges.

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1. Return Eligibility

You may request a return within 14 days of receiving your item.

• Item must be unused and in original condition
• Returned in original packaging with all accessories
• Proof of purchase is required

2. Non-Returnable Items

• Used or damaged items (unless faulty)
• Items missing original packaging or accessories
• Products damaged due to customer misuse

3. Return Process

• Contact our support team to request a return
• Provide order details and reason for return
• Once approved, return instructions will be provided

4. Refunds

• Refunds are processed after inspection of returned items
• If approved, refunds will be issued to the original payment method
• Processing time may take 5–10 business days

5. Shipping Costs

• Return shipping costs are the responsibility of the customer
• Original shipping charges are non-refundable unless the item is faulty or incorrect

6. Faulty or Incorrect Items

If you receive a faulty or incorrect item:

• Contact us within 48 hours of delivery
• We will arrange a replacement or full refund
• Return shipping costs will be covered by PXR Solutions

7. Exchanges

We may offer exchanges subject to product availability. If unavailable, a refund will be issued.

8. Late or Missing Refunds

If you have not received your refund:

• Check your bank account
• Contact your payment provider
• If still unresolved, contact us

9. Contact Us

PXR Solutions
Email: info@pxrsolutions.com
Address: 30 Elstob Way Monmouth NP25 5ET, UK